Marbles magical makes

Deliveries

Returns

As I do this for a hobby and not solely a business, I can't accept returns unless damaged in the post.

The clocks however are guaranteed for the mechanism part for 6 months.

Please note general wear and tear/misuse of product will not be considered.

All personalised products and special request orders are non returnable unless I have made a mistake with any wording.

If an item doesn't fit, please e-mail me and I will arrange to re-size it for you for free if within the UK, but you will need to pay the return postage unless it was sent out wrongly by me, when I will refund your postage on receipt of the item.

Any problems please do not hesitate to contact me to rectify them straight away - I pride myself on having 100% satisfied customers.

I aim to despatch in stock items within 24 hours of cleared payment being received, for personalised or special request items please let me know your required 'need by date' when ordering.

I deliver free locally, if you choose this option please let me know when ordering, what days and times you are available, I can deliver most afternoons/early evening or weekends.

You are also welcome to collect in person and pay cash (by appointment only).

For all UK orders under £25 there is a small fee of 1.50p towards postage and packaging costs (all items are sent in protective boxes/packaging);
Any size UK order over £25 will be sent free of charge.

I use Royal mail for thin or small items and Hermes tracked service which usually takes
3 - 5 working days for all other items.
On confirmation of order and after payment has been received, I will inform you of the tracking number once posted so you know when to expect delivery.

If you would like to use Royal Mails next day delivery service to get your goods sooner, or use their signed for service, please select the preferred option at the checkout and pay the supplement.

If you live outside the UK please e-mail me with your country and I will calculate the postage costs for you and inform you before despatching any goods;
You may also be liable for any customs excise duty, paid directly by you to them, this is outside of my control.

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